Return and Exchange Policy
At PearlCrest Bangladesh, we value your satisfaction and strive to ensure that every purchase meets your expectations. Please read our return and exchange policy carefully:
Inspect at Delivery
- Customers are required to check and inspect the product in the presence of the delivery person.
- If the product is damaged, defective, or incorrect, inform the delivery agent immediately, and we will arrange for an exchange.
Exchange Policy
- If you receive a faulty or incorrect product, we will exchange it at no additional cost.
- The item must be unused, in its original condition, and with all tags intact to qualify for an exchange.
Return Policy
- If you wish to return the product for reasons other than damage or defect, you can do so by covering the delivery charge.
- The product must be unused, in original condition, and returned within 3 days of delivery.
- Change of mind is not accepted as a valid reason for a return.
How to Return or Exchange
- Notify us immediately after receiving the product if you notice any issues.
- For returns, contact our customer support team to arrange the process.